The field report comes back complete the same day
Work orders, crews and the schedule on one board, while the technician works on a phone even with no signal. Photos, checklists and arrival confirmation sync once connectivity returns.
Three problems we solve
Three places where information from the field gets lost on its way to the office.
The work order lives in three phones
The report came in by text, the assignment was agreed over the phone, and the write-up stayed on a piece of paper in the van. Nobody can reconstruct that a week later. FSM keeps the entire work order flow in one register, from creation to acceptance.
You find out who is where by phoning round
The failure waits while the dispatcher rings round the crews to work out which is nearest and free. The live map shows crew positions and workload as it happens, so assignment takes seconds.
Backlogs only show up at the end of the month
With a paper workflow a missed deadline surfaces at reconciliation, when nothing can be done about it. FSM highlights overdue work orders immediately, standardises the documentation and puts an end to re-typing data in the evening.
Who FSM is for
Dispatchers
People allocating and directing crew work - needing a dispatch board, a live map with crew positions and fast assignment of work orders, including emergencies.
Planners and service managers
People planning inspections and maintenance and reconciling work - needing a schedule, recurring work, checklists and KPIs with compliance monitoring.
Field crews
Teams servicing intakes, wells and meters in the field - needing a simple mobile app that works without a signal, with QR codes and checklists.
What FSM can do
One environment for the entire field work cycle - from creating a work order to accepting and reconciling it.
Why FSM
What sets FSM apart from general-purpose field service tools.
Offline work with safe synchronisation
Water infrastructure is often out of network coverage. The app assumes work without connectivity and, once it returns, reconciles the data and detects conflicts - with nothing lost or overwritten.
Built for water utilities
Work categories, assets (intakes, treatment stations, wells, meters) and the compliance report for water permits and the Sanitary Inspectorate are tailored to how a water utility actually works - less tuning the tool to fit you.
One login, shared data
FSM is a module of the HydroNexis platform (WMS, Control, GIS). It shares sign-in and reference asset data - with no duplicate records and no discrepancies between systems.
Proof of work and a fast response
Arrival confirmation (QR code, geolocation) gives objective proof of attendance, and unhandled failures are escalated automatically - with notifications in the portal, by email, text and push.
What it looks like in practice
Screens from the FSM dispatcher portal deployed at a water and sewer network operator.
Work orders and their life cycle
Planned, ad-hoc and emergency work orders with real-time statuses, priorities (including high and critical) and categories (maintenance, repair, inspection, failure). A detail panel with the full history.
Schedule and recurring work
A weekly calendar with crews as rows and days as columns, plus recurrence rules that automatically generate work orders over a chosen horizon. Planning without manual work.
Reports and KPIs
Tiles for the day (open work orders, overdue, active crews), a chart of work orders by status and summaries: crew workload and work orders by asset. Export to PDF and Excel.
Crews and teams
Crew cards with status, code, supervisor and current task, with an assigned work phone and telemetry. The basis for assigning work orders to the right team.
Integrations
FSM is a module of the HydroNexis platform - it uses the platform's data and channels rather than duplicating them.
The HydroNexis platform
Shared sign-in (SSO) and reference data - districts, intakes and assets, users and permit information. One coherent environment, with no duplicated records.
Mobile app (Android)
An app for technicians working in the field: downloading work orders, working offline, confirming arrival, filling in checklists, photos and synchronisation.
Notification channels
A bell in the portal plus email, text and push notifications in the mobile app. Key events, failures above all, reach the right people immediately.
Map base layer
Crews and the field situation shown on a map - a clear geographic picture of the teams' work in real time.
Three things we hear before an FSM decision
Answers without waiting for a sales conversation.
"The crews will not use it"
That is the most common reason such rollouts fail to take. It is why the technician gets one screen for the day, a checklist with yes/no fields and a QR scan instead of typing in an asset number.
"There is no signal at the sites"
The app assumes work without connectivity. The crew downloads work orders in the morning, works offline, and the data syncs once the signal returns. The system detects conflicts and the dispatcher resolves them.
"This looks like monitoring people"
Geolocation and arrival confirmation serve to account for the work order, not to appraise the employee. The extent of tracking and the notification channels, including quiet hours, are configured per organisation.
Frequently asked questions
What does an FSM implementation look like?
Does FSM work without network coverage?
How do QR codes and arrival confirmation work?
How is the quality of field work checked?
Does FSM work with WMS, Control and GIS?
How does a crew hear about a failure or a new work order?
Materials and contact at hand
The code opens the page directly on your phone. You will find the same set at our trade fair stand.
We start with a single crew
In the conversation we walk through a typical dispatcher's day and one work order from report to reconciliation. We launch the pilot on one district, not across the whole company at once.